Overview

GoFormz’s SMS/Text delivery option for Public Form links experienced instability due to misuse by fraudulent accounts. As a result, the text service supporting this function was temporarily suspended.

Timeframe of Impact

Intermittent outages between 5/30/23 8pm PT to 6/2/23 9am PT

Who was this impacted?

1. Users who created a Public Form link based on an existing Form and sent it using the “Text” option manually from the Public Forms Modal during the timeframe above
2. Workflows that created a Public Form link based on an existing form and sent it using the “Text” option in the Workflow step during the timeframe above

Resolution

The GoFormz team took and is continuing to take several mitigating actions to return to operational service and ensure this does not occur again including:

1. Locked all activity from the offending accounts
2. Adjusted the rate limit set for how many public forms can be sent in a given time period
3. Added URL detection to the body of public form messages that finds and prevents any links from being sent (with the exception of the Public Form Link to the GoFormz Form)

Current Status

The Workflow Create Public Form Step has been returned to full operational status.

Sending a Public Form as a text message will remain unavailable when using the Create Public Form modal in the web application as we continue to take additional measures that prevent similar abuse. We expect this functionality to be returned in the near future.