Partial Disruption of GoFormz services

Incident Report for GoFormz

Resolved

This incident has been resolved.

Posted Apr 24, 2020 - 16:32 PDT

Update

We are continuing to monitor for any further issues.

Posted Apr 24, 2020 - 16:32 PDT

Monitoring

At approximately 5:00 am PST, GoFormz experienced a temporary outage that prevented access to the GoFormz website and sync services within the GoFormz application. This outage was due to a delay in the renewal process of an authentication certificate, which has now been successfully resolved. The service disruption lasted approximately four hours. We sincerely apologize for any inconvenience.

Posted Apr 24, 2020 - 10:12 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 24, 2020 - 06:02 PDT

Investigating

We are currently investigating this issue.

Posted Apr 24, 2020 - 05:58 PDT

This incident affected: Web App, Automated Workflows, API (v2), and Mobile Sync API.